N.E.T.’s processes are designed to continually improve the quality of our customer support. Our method for ensuring the overall quality of our tasks is to establish rigorous planning, documentation and lines of accountability right from the beginning of the task. We also will use clear written delineation of the roles and missions of each task team member to establish both accountability as well as empowerment. N.E.T. will utilize the following QA strategies for the Seaport-e contract:

 

A) Monitor We focus on thoroughly understanding our customer’s requirements and then deliver quality services. Our approach to monitor quality begins with the Project plan and builds quality requirements into the plan from the outset. We identify our customers and determine their needs. We translate those needs into language that our customer and we can understand. We develop services and products that respond to those needs.

B) Maximize The first step in maximizing quality is to measure our services and products to ensure they meet the customer’s requirements from the outset. We establish clear lines of communication and empower all Team members unlimited opportunities to recommend improvements. We use these inputs to continually optimize the processes by which we deliver quality services and products to the customer.